Urban Tails Grooming is located at Shop 1, 100 Queen Street, Campbelltown NSW 2560.

No. The Bradbury salon has closed down permanently and Urban Tails Grooming has officially reopened under new ownership at shop 1/100 Queen Street, Campbelltown, NSW, 2560.

Dog grooming appointments are available from 8:30 am, Monday to Saturday, by appointment only. Walk-in nail trims are available from 9:00 am to 3:30 pm, Monday to Friday.

Bookings are generally made online. Please review our dog grooming service descriptions before you book your appointment online. If you still have a question after reading the service descriptions, call us on (02) 4610 5886 or text 0485 032 355 (text only). If an intake form is required, a staff member will send it to you directly so we can collect your dog’s details and your contact information.

You can pay through the invoice link in your pickup message before arriving to collect your dog, or pay at the salon by cash or EFTPOS. Payment must be completed before your dog leaves the salon.

Cancellations or appointment changes made with more than 24 hours’ notice do not incur a fee. For appointments cancelled or rescheduled with less than 24 hours’ notice, the card on file will be charged 100% of the booked service fee. If no deposit is available and either there is no card on file or the card payment cannot be processed, the outstanding debt may be sold to a third-party debt collector without further notice. No further services will be provided.

A missed appointment is treated as a no-show. The card on file will be charged 100% of the booked service fee, or any deposit paid will be forfeited. If no deposit is available and either there is no card on file or the card payment cannot be processed, the outstanding debt may be sold to a third-party debt collector without further notice. No further services will be provided.

We will send you a pickup message when your dog is almost ready for collection. Please wait for this message before returning to the salon.

Please text 0485 032 355 as soon as you know you are running late. We will try to accommodate you where possible, but arrivals more than 15 minutes late will be treated as a no-show and charged 100% of the booked service fee.

Yes. Our “set and forget” scheduling allows you to reserve recurring appointments every two, three, four or six weeks. We will send you a reminder before each appointment.

No. We are unable to offer multiple-dog discounts.

Please avoid arriving before your scheduled appointment time, as this means we must stop what we are doing. If you need to arrange an early drop-off, text 0485 032 355 and wait for a reply before coming to the salon. Dropping your dog off early does not mean they will be groomed sooner.

Please do not do this. If your dog sees you before the groom is finished, they may become excited, which can make it unsafe for us to continue their groom. If you arrive before we contact you, we may need to stop the groom in its current state. This may result in your dog leaving with an unfinished haircut and the full service fee will still be payable.

We will try to contact you and make alternative arrangements. If this is not possible, your dog will be taken to an animal shelter or nearby veterinary clinic and you will be notified. We cannot have pets on the premises after closing. All grooming fees and any boarding or animal-care costs remain payable and may be charged to the card we have on file.